SUPPORT
We're a small team and we read every message. Pick the option that fits — most requests get a response within one business day.
Email support
Best for account, billing, deletion, or anything that needs a real reply from a human.
support@bjjchat.com →Privacy & data requests
Account deletion, data export, or GDPR/CCPA inquiries.
privacy@bjjchat.com →In-app help assistant
Ask Coach Iron Grips — our AI coach trained on the BJJChat docs and BJJ knowledge base.
Open help assistant →iOS app issues
Crashes, missing features, or trouble checking in? Include your iOS version and app build number from the Profile tab.
Report iOS issue →Common topics
- I can't check in to class
- The iOS check-in feature requires location permission and that you're physically near your gym's configured geofence. Open Settings → BJJChat → Location → While Using the App, then try again from the Today tab. If your gym still doesn't recognize you, ask your gym owner to verify the geofence radius is set correctly.
- How do I delete my account?
- On iOS: open the Profile tab → Delete Account → confirm with your password. On the web: sign in and contact us at privacy@bjjchat.com from the email on your account. Deletion is permanent and immediate.
- I forgot my password
- On the login screen, tap "Forgot password?" and we'll send a reset link to your registered email.
- My belt rank or stripes look wrong
- Belt promotions are recorded by your gym's coach or owner. Ask them to update your record from the Coach dashboard — once they save the change it appears in the iOS app on your next refresh.
- I run a gym and want to join BJJChat
- Email hello@bjjchat.com or visit bjjchat.com/claim-gym. We'll help you get your gym, classes, and members set up.
Response times
We aim to reply to every email within one business day (Monday–Friday, US Mountain Time). Account deletion and security-related requests are prioritized.
When emailing us
Including the following helps us help you faster:
- The email address on your BJJChat account
- Your gym's name (if relevant)
- For iOS issues: your iPhone model, iOS version, and app build number (Profile tab)
- A short description of what you expected vs. what happened
- A screenshot, if one is relevant